Public Sector · UK
Microsoft Power Platform for UK Public Sector
Councils and government bodies are asked to do more with flat budgets, on ageing systems, under public scrutiny. Power Platform lets you digitise a service in weeks rather than procure a system for two years, and our team has delivered inside DEFRA, DVLA, DVSA, and NHS programmes.
Citizen Portals
Power Pages self-service
Case Management
Dataverse-backed casework
Copilot Agents
24/7 enquiry handling
Service Dashboards
Demand and SLA reporting
The Problem
Challenges We See Across Public Sector
The patterns below come up in almost every public sector conversation we have. If two or more sound familiar, there is usually a quick win available.
Digital services stuck behind procurement
A service that needs to change this quarter cannot wait eighteen months for a framework competition and a supplier onboarding. Meanwhile the paper form stays in place.
Contact centres swamped by routine enquiries
Status checks, form guidance, and simple applications consume officer time that should be spent on complex cases and vulnerable residents.
Casework spread across systems and inboxes
Without a single case record, handovers lose context, statutory deadlines get missed, and Freedom of Information or complaint responses take days to assemble.
Legacy systems that nobody can safely change
Line-of-business systems built a decade ago still hold the data, but the people who understood them have moved on and the change cost is prohibitive.
What We Build
Power Platform Solutions for Public Sector
Built on Power Apps, Power Automate, Power BI, Copilot Studio, and Dataverse, inside your own Microsoft tenant.
Citizen Service Portals
Power Pages portals for applications, reporting, bookings, and status tracking, accessible, mobile-first, and built to meet WCAG 2.2 AA requirements.
Case Management on Dataverse
Structured casework with statutory deadlines, allocation rules, escalation, evidence attachments, and a complete history for FOI, complaints, and audit.
Copilot Studio Citizen Agents
AI agents on your website and phone channels that answer routine questions, guide residents through forms, and escalate to officers with full context.
Back-Office Automation
Power Automate workflows for approvals, grant processing, invoice handling, and inter-department handoffs, replacing email chains with tracked, auditable processes.
Service Performance Reporting
Power BI dashboards for demand, backlog, SLA performance, and equalities monitoring, one version of the truth for members, scrutiny, and the leadership team.
Governance & Centre of Excellence
Environment strategy, DLP policy, ALM pipelines, and maker enablement so citizen-developer activity scales safely rather than becoming shadow IT.
Typical Projects
Where Public Sector Organisations Usually Start
Focused first projects that deliver a visible result quickly, then extend once the approach is proven.
Planning and licensing applications
Online submission with validation, document upload, fee payment, consultee workflow, and public status tracking.
Fewer invalid applications and chase calls
Blue Badge and concession applications
Guided online application with eligibility checks, evidence upload, assessment workflow, and automated decision correspondence.
Processing time cut, applicant kept informed
Report it services
Fly-tipping, potholes, street lighting, and missed collections reported with location and photo, routed straight to the responsible team.
Accurate location data, less rework
FOI and complaints handling
Requests logged centrally with statutory deadlines, allocated to owners, and reported on for the Information Commissioner and Ombudsman.
Statutory deadlines tracked, not missed
Governance
Compliance & Data Considerations
Everything we build runs inside your own Microsoft 365 tenant, under the controls you already operate.
Accessibility as standard
Public-facing services designed and tested against WCAG 2.2 AA and the Public Sector Bodies Accessibility Regulations, with an accessibility statement you can publish.
UK data residency and sovereignty
Dataverse and Power BI provisioned in UK South and UK West. Data stays in your tenant, under your retention schedule and information governance policies.
Security and assurance
Built on your existing Entra ID, conditional access, and DLP policies, with role-based access control and audit logging that supports information governance review.
Related Case Studies
Power Platform for Public Sector: Frequently Asked Questions
Common questions from UK public sector organisations considering Microsoft Power Platform.
Start the Conversation
Talk to Someone Who Knows Public Sector
Book a free consultation. We will look at the process causing you the most pain, tell you honestly whether Power Platform is the right answer, and scope it if it is.
