Financial Services · UK
Microsoft Power Platform for UK Financial Services
Regulated firms carry a heavy evidence burden, Consumer Duty outcomes, AML checks, SM&CR accountability, and complaint handling all need proving, not just doing. We build the workflows that capture that evidence automatically, inside your own tenant, under your existing controls.
Client Onboarding
KYC and AML workflow
Consumer Duty
Outcome evidence capture
Claims & Cases
SLA-tracked processing
Risk Dashboards
Board and committee packs
The Problem
Challenges We See Across Financial Services
The patterns below come up in almost every financial services conversation we have. If two or more sound familiar, there is usually a quick win available.
Onboarding that takes weeks and loses clients
Manual KYC checks, documents chased over email, and re-keying between systems make onboarding slow and inconsistent, and every delay is a chance for the client to go elsewhere.
Consumer Duty evidence built after the fact
Demonstrating good outcomes requires data on how customers were treated across the lifecycle. If that data is assembled retrospectively from spreadsheets, it is neither reliable nor cheap.
Spreadsheets doing regulated work
Critical controls running on unversioned spreadsheets with no access control, no audit trail, and one person who understands the formulas is a finding waiting to happen.
Complaint handling under time pressure
DISP timescales, final response letters, and Financial Ombudsman referrals need tracking with certainty, not with an inbox rule and a shared folder.
What We Build
Power Platform Solutions for Financial Services
Built on Power Apps, Power Automate, Power BI, Copilot Studio, and Dataverse, inside your own Microsoft tenant.
Client Onboarding & KYC Automation
Structured onboarding with document capture, identity and sanctions check integration, risk scoring, and approval gates, with every decision and its rationale recorded.
AML & Ongoing Monitoring Workflow
Periodic review scheduling, trigger-based re-screening, escalation to the MLRO, and SAR preparation tracking with a defensible audit trail throughout.
Consumer Duty Evidence Capture
Outcome data captured at the point of interaction across the four outcomes, with Power BI dashboards for the board and evidence packs for the regulator.
Claims & Case Processing
Claims and case workflows with SLA clocks, document handling, AI-assisted triage, and straight-through processing for low-complexity cases.
Complaints & DISP Tracking
Complaint logging against DISP timescales, root cause categorisation, final response generation, and Ombudsman referral tracking with full history.
Spreadsheet Replacement & EUC Control
Migration of business-critical spreadsheets into Dataverse-backed apps with role-based access, versioning, and audit, closing end-user computing findings.
Typical Projects
Where Financial Services Organisations Usually Start
Focused first projects that deliver a visible result quickly, then extend once the approach is proven.
Adviser onboarding portal
Clients complete fact-find and upload identity documents through a secure Power Pages portal, feeding straight into the adviser's review queue.
Onboarding cycle measured in days, not weeks
Vulnerable customer flagging
Consistent capture of vulnerability indicators and support needs at every touchpoint, with reporting on treatment and outcomes.
Consumer Duty evidence generated continuously
Insurance claims triage
AI Builder and Copilot Studio classify inbound claims, extract key data from documents, and route by complexity and value.
Simple claims settled without manual touch
Regulatory attestation tracking
SM&CR responsibilities, attestations, and training records tracked per individual with automated reminders and evidence retention.
Accountability evidence always current
Governance
Compliance & Data Considerations
Everything we build runs inside your own Microsoft 365 tenant, under the controls you already operate.
Data never leaves your tenant
Client data stays inside your Microsoft 365 tenant under your existing conditional access, DLP, retention, and eDiscovery configuration, no third-party SaaS data processor added.
Auditable by design
Dataverse auditing records who changed what and when. Approval steps, rationale, and evidence attachments are part of the record, not a reconstruction.
Segregation of duties
Role-based security, business unit scoping, and field-level security enforce maker-checker separation and least-privilege access on regulated processes.
Related Case Studies
Power Platform for Financial Services: Frequently Asked Questions
Common questions from UK financial services organisations considering Microsoft Power Platform.
Start the Conversation
Talk to Someone Who Knows Financial Services
Book a free consultation. We will look at the process causing you the most pain, tell you honestly whether Power Platform is the right answer, and scope it if it is.
