Housing · UK
Microsoft Power Platform for Housing Associations
Social landlords are under more scrutiny than ever, consumer standards, damp and mould timescales, building safety records, and tenant satisfaction measures all need evidence. We build the apps, workflows, and dashboards that produce that evidence as a by-product of doing the work.
Repairs Apps
Operative job management
Tenant Portals
Self-service on Power Pages
Compliance
Big Six certificate tracking
Damp & Mould
Case management and SLAs
The Problem
Challenges We See Across Housing
The patterns below come up in almost every housing conversation we have. If two or more sound familiar, there is usually a quick win available.
Evidence for the regulator is a manual scramble
Consumer standards and Tenant Satisfaction Measures require proof of what you did and when. If that proof lives across a housing system, inboxes, and spreadsheets, every submission is a fire drill.
Damp and mould cases fall through the cracks
Statutory timescales for investigating and remedying hazards demand a tracked case with dates, evidence, and escalation. Email and a shared spreadsheet cannot do that reliably.
Operatives working on paper
Job sheets printed in the morning and typed back in the afternoon means no live visibility of the repairs position and no photographic evidence at the point of work.
Housing management system that cannot flex
Core housing systems are expensive to change and slow to release. Every new regulatory requirement turns into a change request with a long lead time and a bill attached.
What We Build
Power Platform Solutions for Housing
Built on Power Apps, Power Automate, Power BI, Copilot Studio, and Dataverse, inside your own Microsoft tenant.
Repairs & Operative Apps
Mobile Power Apps for operatives, job lists, appointment slots, materials used, before-and-after photos, and completion sign-off, working offline in properties with no signal.
Damp, Mould & Hazard Case Management
A tracked case from first report through inspection, remediation, and follow-up, with statutory clocks, automatic escalation, and a complete evidence pack per property.
Tenant Self-Service Portals
Power Pages portals where tenants report repairs, track progress, view statements, and update details, reducing call volumes and creating a clean digital audit trail.
Building Safety & Compliance Tracking
Gas, electrical, fire, asbestos, legionella, and lift certification tracked per property with expiry alerts, no-access workflows, and a live compliance percentage for the board.
Tenant Satisfaction & Complaints
TSM survey capture, complaint stage tracking against the Housing Ombudsman Complaint Handling Code, and Power BI reporting on themes, timescales, and outcomes.
Copilot Studio for Tenant Contact
AI agents that answer common tenancy questions, triage repair reports, and hand off to a human with full context, on the website and inside Teams for the contact centre.
Typical Projects
Where Housing Organisations Usually Start
Focused first projects that deliver a visible result quickly, then extend once the approach is proven.
Damp and mould statutory tracking
Every report becomes a case with investigation and remedy deadlines, automatic reminders, and escalation to a named officer when a date is at risk.
Defensible evidence of timescales met
Void property turnaround
A tracked void workflow from keys returned through works, inspection, and re-let, with live days-in-void reporting by scheme.
Void loss visible and actionable weekly
Compliance certificate expiry
Automated alerts ahead of gas and electrical certificate expiry, no-access letter generation, and escalation to legal where required.
Compliance position known daily, not quarterly
Tenant repair reporting portal
Tenants report repairs with photos through a Power Pages portal, which triages by priority and books directly into the operative diary.
Fewer calls, better first-time diagnosis
Governance
Compliance & Data Considerations
Everything we build runs inside your own Microsoft 365 tenant, under the controls you already operate.
Regulator evidence by design
Every action carries a user, a timestamp, and supporting evidence in Dataverse, so consumer standards and TSM submissions are reports rather than projects.
UK data residency and GDPR
Tenant data held in UK-region Dataverse environments inside your own tenant, under your retention, DLP, and subject access processes.
Works alongside your housing system
We integrate with Civica, Capita, MRI, NEC, and similar platforms rather than replacing them, adding the flexible layer your core system cannot deliver quickly.
Power Platform for Housing: Frequently Asked Questions
Common questions from UK housing organisations considering Microsoft Power Platform.
Start the Conversation
Talk to Someone Who Knows Housing
Book a free consultation. We will look at the process causing you the most pain, tell you honestly whether Power Platform is the right answer, and scope it if it is.
